Hayzee Hydro only delivers to addresses within the UK and will only deliver to the card holders address.
Orders are dispatched either by Royal Mail or by our trusted express courier. Our couriers require a signature and operate between 9am and 5pm on weekdays, so please make sure someone will be able to sign for your order between these hours.
We try to ship all items within 2 business days, if an item is out of stock we will notify you of the estimated shipping date.
If there is special handling charge or an alternate carrier/shipping method is required for an item, we will contact you to discuss the details and how you want to proceed prior to shipping your order.
If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid. Please note that while items sent by Royal Mail usually arrive within 2-4 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost.
Please Order from Hayzee Hydro with enough time to prevent any loss or disappointment resulting from the delivery time as Hayzee Hydro cannot be held responsible for this.
We believe that you will be more than happy with our products and services but there may be occasions where you feel it necessary to return an item. This being the case, we aim to keep the process as simple as possible and these terms do not affect your statutory rights. We will try to attend to all returns as soon as practically possible.
All returns must be agreed via the phone first and received within 7 days of the phone call, it is advisable for your piece of mind that any returns are returned to us via recorded delivery with tracking numbers so we can confirm it has infact been sent to us.
Please be aware there is also a £10 re stocking fee on equipment if you wish to cancel the order after dispatch. Please also be aware that on pallet items or deliverd items, you will be charged for the postage costs of returning the item to us, unless you arange for the item to be returned to us yourself and you pay the costs at your end.
If you wish to return goods you have a duty to keep them in your possession and to take the necessary care until they have been returned. Please contact us if you would like to return your order, and we will advise you what to do next. Goods must be returned in their original condition, be unused and include all immediate packaging, or we have the right to refuse the refund or may deduct the cost of the damages.
Return shipping fees are the responsibility of the purchaser.
Damaged or Faulty Items
On arrival of receiving your unit, you must check the goods for any damages or breakages BEFORE signing for it! If you do not do this and then find out something is broken a, we cannot be held liable and you will not be covered by the insurance for any after delivery damages If an item arrives to you. This is not our rules but the rules of the insurance company. If your unit does arrive damaged please state when signing that the items or item is damaged, contact us and we will immediately start an insurance claim on your behalf
Fault items must be reported within 24 hours of arrival to enable us to ensure this is genuine, once the faulty item is returned and inspected you will be issued with a brand new replacement
Please note certain items cannot be returned, unless they are faulty.
Payment can be made by any of the methods mentioned on the payment page, I give you my gurantee all credit and debit card transactions are completely secure and are sent accross 128 bit encrypted network, pay pal also gurantee this and offer full protection against loss as standard procedure.
No matter how your payment is sent or by what method you choose, no items will be sent out till it is 100% clear that payment has been made in full and has been cleared, for example if you pay by cheque please be aware that depending on your bank or building society it could take between 3-14 days for your cheque to clear. The usual is 3-5 days but in some cases if you bank with nationwide it can take up to 14, i dont know why but its just how they work!
We follow strict rules to ensure industry standards are met to protect the personal information submitted to us and to ensure we have the most secure transactions possible, both during transmission and once we receive it.